Our Commitment to Customer Service

The whole experience with Goway, from the planning to the execution, was flawless. This was a 6 month trip to South East Asia. Our Goway specialist provided his experience and expertise resulting in the trip of a lifetime, including culture, history, experiences and interactions with locals. Our guides were professional and a pleasure to interact with. All flights, transfers, hotels, activities and destinations were exactly as detailed in our itinerary. Without hesitation we would strongly recommend Goway to anyone needing the services of a very professional travel company.

We have used Goway Travel three times so far. The first time was in March 2023, when we went on a safari. We used Goway again in March 2024, for a trip to Hong Kong and Japan. Since we are very happy with the service from Goway, we are now back for our next trip in July. Ankita has planned an amazing trip to Athens, Santorini and Crete. She was excellent in taking care of us. The suggested hotels and tours are spectacular. We are looking forward to a wonderful time.

We used Goway for a trip to Egypt and Jordan. What appealed to us particularly was the fact that we were met and escorted every step of the way. From being met at the airport (we did have 1 minor misstep right off the bat, but it was quickly corrected) and escorted through immigration and baggage to a waiting driver and off to our accommodations.

The agent we worked with helped us find the best itinerary for our group of 20, which is no small feat. She was responsive to other needs that unfolded during our booking process, including special meals and seat assignments. We have returned to Goway Travel year after year because of the great service Cathy has provided.

I had an excellent trip because Alice, my Goway Travel agent, was an excellent communicator. Listening to my concerns and then following up in a timely manner made this process enjoyable and productive. It was very helpful that Alice had intimate knowledge of every location and activity that we spoke about. I felt assured that she would be a support throughout my travels and she was.

Everything went off without a hitch. Goway reps reviewed everything with us the week before: where to be, when to be there, etc. and it just worked every single time. We were never left waiting for a representative to meet us in destination, they were always where they said they would be, on time. It made for a very worry free travel experience. Highly recommend.