Our Commitment to Customer Service

Your Global Support Network

Committed to the Best Travel Experiences

Since we first opened our doors in 1970, the experiences of our clients have been paramount. Travelling the world is all about experiencing new things, but sometimes, unforeseen events can occur as well. Luckily, when issues do arise, our Client Experience team is there to help.

Regardless of the situation, our team is there to provide emergency support and assistance. The first and best resource is your Goway travel document, which has the contact details for our local representatives and suppliers. When travelling, our local representatives should be your first point of contact as they can often resolve issues quickly and give appropriate guidance. If you have trouble contacting our local offices or need urgent assistance, contact Goway directly.

How to Contact Support While Travelling

When you encounter an emergency, our Client Experience team can assist you 24/7/365. We will work with our teams on the ground to resolve your situation promptly.

Phone:

1-800-387-8850 (toll free within North America)
1-416-322-1034 (direct dial from overseas)

Email: customerservice@goway.com

Chat via our website or:

WhatsApp: 416-322-2621
SMS: 416-322-7921

What happens if our North American offices are closed?

Our North American offices are closed on weekends and holidays. If our main Goway phone lines play a “We are closed” message, don’t hang up! Keep listening as the message gives you the option to reach our After-Hours Helpline.

How do I dial a phone number while overseas?

The instructions on how to call a phone number internationally may vary depending on your location. If you’re unsure how to call, please reach out to our 24/7 helpline.

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“A Fantastic Experience with Goway”

The whole experience with Goway, from the planning to the execution, was flawless. This was a 6 month trip to South East Asia. Our Goway specialist provided his experience and expertise resulting in the trip of a lifetime, including culture, history, experiences and interactions with locals. Our guides were professional and a pleasure to interact with. All flights, transfers, hotels, activities and destinations were exactly as detailed in our itinerary. Without hesitation we would strongly recommend Goway to anyone needing the services of a very professional travel company.

Claude D.

“Happy Customer”

We have used Goway Travel three times so far. The first time was in March 2023, when we went on a safari. We used Goway again in March 2024, for a trip to Hong Kong and Japan. Since we are very happy with the service from Goway, we are now back for our next trip in July. Ankita has planned an amazing trip to Athens, Santorini and Crete. She was excellent in taking care of us. The suggested hotels and tours are spectacular. We are looking forward to a wonderful time.

David Y.

“Excellent Customer Care”

We used Goway for a trip to Egypt and Jordan. What appealed to us particularly was the fact that we were met and escorted every step of the way. From being met at the airport (we did have 1 minor misstep right off the bat, but it was quickly corrected) and escorted through immigration and baggage to a waiting driver and off to our accommodations.

Aileen N.

“Group Travel Guidance”

The agent we worked with helped us find the best itinerary for our group of 20, which is no small feat. She was responsive to other needs that unfolded during our booking process, including special meals and seat assignments. We have returned to Goway Travel year after year because of the great service Cathy has provided.

Jessica

“Communication and Expert Knowledge”

I had an excellent trip because Alice, my Goway Travel agent, was an excellent communicator. Listening to my concerns and then following up in a timely manner made this process enjoyable and productive. It was very helpful that Alice had intimate knowledge of every location and activity that we spoke about. I felt assured that she would be a support throughout my travels and she was.

Greg M.

“Everything went off without a hitch”

Everything went off without a hitch. Goway reps reviewed everything with us the week before: where to be, when to be there, etc. and it just worked every single time. We were never left waiting for a representative to meet us in destination, they were always where they said they would be, on time. It made for a very worry free travel experience. Highly recommend.

Chris H